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Privacy Policy

Effective Date: 24 April 2025

Booma Pests (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all relevant laws and regulations.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website www.boomapests.com.au (“Website”), contact us, request a quote, or use our pest control services.

1. Your Consent

By accessing our Website, providing your information, or engaging with our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. What Personal Information Do We Collect?

We only collect personal information that is reasonably necessary for our business operations and service delivery. This may include:

  • Contact details: Your name, address, email address, phone number.

  • Service details: Property address, pest issues, appointment times, and access instructions.

  • Transaction details: Payment information, billing records, quotes, and invoices.

  • Website data: IP address, device type, browser, visit times, referring pages, and usage statistics.

  • Communications: Emails, online enquiry forms, feedback, and other correspondence.

  • Marketing preferences: Your preferences for receiving information about our services, promotions, or updates.

  • Employment or contractor applications: Resumes, references, and other relevant information if you apply for a role with us.

Sensitive Information: We do not generally collect sensitive information (such as health or racial data). If we do, it will only be with your consent or as required by law.

3. How Do We Collect Personal Information?

We collect your personal information in several ways, including:

  • When you contact us by phone, email, or via our Website (e.g., online forms, quote requests).

  • When you engage us to provide pest control services.

  • When you subscribe to our newsletter or marketing communications.

  • Automatically through cookies and tracking technologies when you browse our Website (see Section 7).

  • From publicly available sources or third parties (with your consent or as required by law).

4. How Do We Use Your Personal Information?

We use your personal information for purposes including:

  • Providing pest control services and responding to your enquiries.

  • Booking appointments, sending reminders, and managing service delivery.

  • Processing payments and managing accounts.

  • Improving our services, Website functionality, and customer experience.

  • Sending you information about our products, services, promotions, or industry news (you can opt out at any time).

  • Complying with legal obligations and resolving disputes.

  • Recruitment and employment purposes (where relevant).

We do not sell or rent your personal information to third parties for marketing purposes.

5. Disclosure of Your Personal Information

Your personal information may be shared with:

  • Our employees and authorised contractors (only as needed to provide services).

  • Professional advisors, IT providers, and service partners who help us operate our business.

  • Payment processors and banks for transaction purposes.

  • Government authorities, regulators, or law enforcement where required by law.

  • Third parties with your explicit consent.

Some of our third-party service providers may be located outside Australia. We take reasonable steps to ensure any overseas recipients comply with Australian privacy laws or equivalent standards.

6. Security and Storage

We are committed to protecting your personal information. We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure by:

  • Using secure servers, encrypted communications, and firewalls.

  • Restricting access to personal information to authorised personnel only.

  • Securely destroying or de-identifying information when it is no longer needed.

  • Regularly reviewing our data security measures.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You transmit data to us at your own risk.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic. Most browsers accept cookies by default, but you can disable cookies in your browser settings. Disabling cookies may affect the functionality of our Website.

8. Accessing and Correcting Your Personal Information

You may request access to, or correction of, the personal information we hold about you at any time by contacting us (see Section 12). We will respond to your request within a reasonable time. In some cases, we may need to verify your identity or may not be able to grant access as required by law.

9. Direct Marketing and Opt-Out

We may use your personal information to send you updates about our services or promotions. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails, or by contacting us directly.

10. Links to Other Websites

Our Website may contain links to external websites not operated by Booma Pests. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with a new “Effective Date”. Please review this page periodically.

12. Contact Us

If you have any questions, concerns, requests for access or correction, or complaints about how we handle your personal information, please contact:

Booma Pests
Email: info@boomapests.com.au
Address: 75 Finnie Rd, Deagon QLD 4017
Phone: 1300 004 017

We will acknowledge your enquiry within five business days and aim to resolve all concerns promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

This policy was last updated on 24 April 2025.